BettingJobs is partnering with a leading multi-product content provider in the iGaming industry in their search for a Promotional Operations Lead to join their team in Malta on a hybrid basis.

Reporting to the Head of Promotions, the Promotions Operations Lead will own the setup, execution, and optimization of promotional campaigns across our clients platform. You’ll work hands-on with our clients internal tools, lead testing and troubleshooting, and ensure everything runs smoothly from launch to reporting.

Responsibilities:

Tool Development & Product Collaboration

• Support the Head of Promotions with defining requirements for new features and enhancements to the promotions toolkit
• Provide structured feedback to Product and Development teams on tool usability, functionality, and gaps pre- and post-launch
• Actively participate in product scoping, grooming, and related discussions with Product, Development, and UX teams.

Testing & Implementation

• Lead and coordinate user acceptance testing (UAT) for new promotional tools and features prior to launch.
• Oversee end-to-end testing and launch readiness across multiple regions for timely and accurate feature deliveries
• Ensure smooth implementation of new features, coordinating with Development, Product, and QA teams.
• Continually follow-up on any client feedback, issues, and improvements as needed.
• Coordinate with QA and Dev teams to ensure features meet ongoing business needs.
• Maintain internal documentation on tool usage, updates, and testing results.

Promotions Setup & Execution

• Configure and manage all promotion settings across the available tools and platforms.
• Ensure campaigns are accurately setup, targeted, and visual presented across all user devices.
• Support the execution of large-scale campaigns and region-specific campaigns and ensure accurate configuration and seamless campaign delivery
• Provide promotion performance and results data to BI and Account Management teams for analysis.
• Identify, report, and track technical issues to resolution with relevant teams
• Deliver requested promotional data promptly to the Account Management (AM) team.
• Continuously review and improve internal processes for promotion testing, setting up, and troubleshooting.

Cross-Functional Partnership

• Liaise between Product, Dev, QA, BI, Marketing, and AM teams to ensure smooth delivery of promotional initiatives.
• Support operator onboarding and adoption of new promo features
• Participate in operator calls to assist with tool training or technical inquiries.
• Collaborate with Compliance and regional teams to ensure all campaigns meet regulatory standards.

Team & Process Leadership

• Mentor and provide technical guidance and support to other members of the team
• Own the design and continuous improvement of workflows for campaign setup, testing, and delivery.
• Provide ongoing technical support to the AM team for promotion tools and Back Office systems.
• Support and deliver training sessions on back-office systems and promotional tools for internal teams and external operators.

Requirements:

• Minimum 2 years’ experience in promotions, product operations, or technical campaign management, ideally within the iGaming industry.
• Hands-on experience with in-house or third-party promotional tools and campaign configuration. A strong understanding of platform setup and functionality is an asset.
• Proven ability to troubleshoot processes and lead/coordinate User Acceptance Testing
• Skilled at translating business needs into technical requirements and summarizing technical issues into clear, actionable messages for business stakeholders.
• Shows comfort working with data – be able to interpret basic datasets and create reports to support decision-making.
• Have strong planning, organizational, and time management skills.
• Shows high attention to detail and accuracy in all aspects of work.
• Have excellent written and verbal communication skills in English.
• Be a self-starter who can work under pressure, handle multiple priorities, and meet deadlines.