BettingJobs is working with a new growing bookmaker within the iGaming industry who are seeking a Player Protection Specialist. This role is based in their Dublin office.
Responsibilities:
Monitor and review customer behaviour using data-driven tools to identify signs of gambling-related harm or vulnerability.
Implement appropriate interventions with at-risk players, including proactive engagement and referrals to support services.
Support the development and refinement of player protection policies, procedures, and frameworks in line with UKGC LCCP (Licence Conditions and Codes of Practice) requirements.
Stay abreast of regulatory developments, including UKGC guidance, industry codes, and relevant legislation to ensure ongoing compliance.
Collaborate with internal departments, including Customer Service, Compliance, Risk, and Product teams, to integrate player protection standards across the business.
Contribute to the preparation of regulatory reports and audits, including information requests from the UKGC.
Provide internal training and guidance on responsible gambling and customer interaction protocols.
Maintain accurate and detailed records of player interactions and protection measures to ensure traceability and accountability.
Assist with the evaluation of third-party tools and technologies used for monitoring customer behaviours and implementing affordability and protection checks.
Requirements:
In-depth knowledge of the UKGC’s regulatory framework, especially regarding player protection and responsible gambling.
Experience in a compliance, risk, customer welfare, or responsible gambling role within the gambling industry.
Strong communication and interpersonal skills, with the ability to handle sensitive interactions effectively and empathetically.
Analytical mindset with the ability to interpret customer data and behavioural patterns.
Proficient in documenting case notes and regulatory reports with accuracy and professionalism.
Familiarity with safer gambling tools, limits, and intervention methodologies.
Experience using customer monitoring or behavioural analytics tools (e.g. real-time monitoring platforms, CRM systems).
Relevant qualification in safer gambling, social responsibility, or compliance (e.g. ICA, RG Cert).
Ethical and principled, with a strong sense of integrity.
Resilient and composed under pressure.
Detail-oriented and highly organised.
Proactive and collaborative, with a problem-solving mindset.
Discreet and respectful of confidentiality and data protection.
BettingJobs are currently seeking a Deputy Director of Risk Management for an established supplier to the iGaming industry. This role will be based at their office...
BettingJobs is working with a well-established B2C casino operator with multiple brands, who are seeking to hire an experienced Underwriting Compliance Specialist ...
BettingJobs are currently seeking a Deputy Director of Risk Management for an established supplier to the iGaming industry. This role will be based at their offices in Yerevan.
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Are you looking for a new exciting opportunity in 2024? Apply today for a confidential discussion.
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Permanent
Salary : Competitive
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BettingJobs is working with a well-established B2C casino operator with multiple brands, who are seeking to hire an experienced Underwriting Compliance Specialist to join their team in Limassol.
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