BettingJobs is partnering with a new crypto casino in their search to find a Support Agent to join their team. This role is remote role based in Europe as a B2B contractor and all applicants must be comfortable with being paid in cryptocurrency.

Responsibilities:

• Provide high-quality customer service via multiple channels (live chat and email) to resolve player inquiries related to gaming issues, account management, payment queries, promotions, and technical support.
• Handle player complaints and escalate unresolved issues to senior staff when necessary, ensuring prompt and effective resolution.
• Assist players with account creation, password resets, deposit/withdrawal queries, bonuses, and other account-related matters.
• Stay up to date on all company products, promotions, terms, and conditions to provide accurate information to players.
• Adhere to the company’s security protocols and ensure compliance with gaming regulations and responsible gambling policies.
• Troubleshoot and resolve common technical issues related to the gaming platform, including but not limited to game errors, payment processing issues, and site navigation.
• Actively listen to player feedback and communicate insights to relevant teams to improve products, services, and customer experience.
• Keep detailed records of customer interactions, transactions, and issues for reporting and compliance purposes.
• Work closely with other departments to resolve issues and enhance customer experience.

Requirements:

• Minimum of 2-3 years in customer service or support within the iGaming industry.
• Familiarity with common gaming platforms, CRM software and troubleshooting basic technical issues.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely.
• Strong analytical thinking with the ability to resolve issues effectively, and efficiently, and to stay calm under pressure.
• High level of attention to detail, especially when dealing with sensitive player data, transactions, or complaints.
• A passion for delivering excellent customer service and maintaining a positive player experience.
• Fluency in English is required; additional language skills are a plus.
• Ability to work in shifts, including evenings, weekends, and holidays.
• Knowledge of online casino games, sports betting, poker, and/or esports.