Training and Delivery Manager

Job Type:
Permanent
Categories:
Customer Support, Operations, HR
Location:
North America
Salary Description:
Competitive Salary Offered
Posted:
03-Jun-21
Job Ref:
15709

BettingJobs are working with a leader in iGaming who are experiencing a rapid period of growth. Now seeking to add a Training and Delivery Manager to their Florida based team. Apply today for a confidential discussion.

What’s the position?

Our Training and Delivery Manager is a key role within our Operations team and will report to the Director of Customer Service.

You will:

be responsible for all elements of operational training and development including new hire training plans, onboarding and training delivery
identify and arrange ongoing learning interventions to educate and enhance performance, evaluate effectiveness through performance metrics
create standard operating procedures, develop and maintain an operations knowledgebase
create internal and customer facing FAQ’s, and optimize content and business processes
create a strong partnership with the operations management and product teams, allowing you to interpret changes to tools, policy and regulation and therefore create and deliver training and knowledge development solutions
become an operational subject matter expert

REQUIREMENTS

What are we looking for?

You will:

have process, learning and development management experience
be an accomplished partner who has the ability to assess, analyze, design, develop, implement, evaluate and maintain business processes and organizational learning programs in support of employee development
have a strong understanding of adult learning principles and theories and are creative and innovative in your program design and delivery
have experience using a consulting approach to identifying and building effective learning solutions, exceptional relationship skills and can develop and nurture trust quickly
have proven creative problem solving skills, a love for teamwork and collaboration, balanced with an ability to be self-driven, are also requirements for this role

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay and benefits
Flexible vacation allowance
Start-up culture backed by a secure, global brand
Opportunity to set up and drive our learning and development culture and strategy

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Contact Details:
Tel: +447801586642
Contact: Liam Deehan
Email:

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