BettingJobs are working with a leader in iGaming who are experiencing a rapid period of growth. Now seeking to add a Responsible Gaming Analyst to join their Florida based team. Apply today for a confidential discussion.
What’s the position?
Our Responsible Gambling Analyst is an integral part of our Operations team reporting to the Director of Customer Due Diligence. You will be responsible for:
reviewing and assessing customer accounts based on internal alerts
managing responsible gambling cases escalated from customer services
completing inbound and outbound customer contacts relating to responsible gambling
identify and act upon concerning activity or behaviour, completing responsible gambling risk assessments inline with policy and procedure
Through your previous and gained experience you will actively contribute to the continuous improvement of responsible gambling processes, procedures and systems.
What are we looking for?
We are looking for someone who has:
excellent online customer service skills with a strong service mentality and first-rate attention to detail
good investigation skills, sound judgement and the ability to review and interpret data and activity to make decisions
the ability to adapt to changing priorities and to thrive in a face-paced work environment
previous experience in a customer verification, KYC or affordability / due diligence related role but this is not essential
analytical skill set, with the ability to communicate and empathise
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
Start-up culture backed by a secure, global brand
Opportunity to shape a responsible gambling strategy and create a safe, best-in-class customer experience for the community
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)