VIP Manager-Social Gaming

Job Type:
Customer Support, Operations
North America
Salary Description:
Competitive Salary Offered
Job Ref:

BettingJobs are working with a leader in iGaming who are experiencing a rapid period of growth. Now seeking to add a VIP Manager-Social Gaming to their Florida based team. Apply today for a confidential discussion.

What's the position?

Looking for a self-motivated VIP Account Manager – Social Gaming with excellent communication skills to retain and monetize our top social gaming VIP players.

The VIP Account Manager – Social Gaming responsibilities will be to increase player lifetime values by proactive outbound communication and activities. All efforts should be put in to ensure a personal, engaging and rewarding experience for our VIP players while driving revenue and main KPIs forward.

Your day-to-day responsibilities will include:

Daily analysis of the players’ data and proper follow up of data driven action items coming from the analysis.
Perform monthly audits of VIP segments adjust/reassign segments as appropriate
Create timely and accurate reporting on performance of VIP promotions
Properly identify fluctuation in player behavior and acting accordingly (reactivate, personal approach, up-sell, give bonus/freebies etc)
Putting together creative personalized campaigns for players and contacting them in order to present the personalized packages.
Create and oversee marketing and player management strategies for VIPs.
Collaborate with LiveOps and CRM team efforts to maximize impact for VIPs
Collect feedback by talking to VIP players and escalate it to responsible team.
Answer VIP queries and ensure a fast and for the VIPs satisfactory resolution.
Coordinate with player development, marketing & VIP teams to identify and approach potential social gaming VIPs and to maximize value online and offline from shared VIP players
Collaborate with iGaming & Sports marketing & VIP teams
Represent the company for VIP outings and events as needed


What are we looking for?

The ideal candidate will have:

Strong analytical skills to identify patterns and segments in VIP behaviour to drive account’s KPIs
Target / Sales Driven
Rapport building skills
Data driven thinker
Excellent interpersonal skills
Customer Service/Account Management experience – min 3 years
Willingness to work some nights / weekend based on play habits of covered players
Native speaker proficiency in English

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay and benefits
Flexible vacation allowance
Flexible work from home or office hours
Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Contact Details:
Tel: +447801586642
Contact: Liam Deehan

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