BettingJobs are working with one of the market leading operators in the crypto space who are searching for a German Customer Service Agent to work in Malta. Apply today for a confidential discussion.
The full-service digital marketing agency specialise in using cutting-edge techniques to research, acquire and engage with cryptocurrency audiences, acting as service providers to crypto-gaming operators including one of the leading crypto sports-book and casino's.
The company’s rapid expansion to-date has been driven by a world-class engineering team, we are now seeking to recruit a highly motivated native German speaking Customer Service Agent. A full induction course, as well as ongoing support is offered to all new starters to ensure success in the role.
What will you be doing?
● Work within a small, highly efficient team to ensure that our customers get the best customer experience possible.
● Provide support to customers via Live Chat and Emails in German
● Guide customers through the site and/or mobile phones and assist them in using the various services and products offered.
● Drive brand loyalty through a personalised customer experience.
● Pragmatically resolve customer queries in a timely manner.
● Correctly escalate issues to internal teams.
● Develop our Customer Support department by sharing knowledge, contributing to team projects and finding new and innovating practices to benefit the business.
● Drive business success and act as the voice of customers by providing feedback and innovative ideas.
● Handle both written and verbal external and internal communication, which is in German
● Inform, educate and work with the Sports & Casino Product teams to develop a suitable product for the German market.
● Localise web content for German product launch.
● Build landing pages, promotional pages and key SEO content
● Maintain and update onsite content in all languages through our CMS
How will you be measured?
● Customer satisfaction scores
● Contact quality (demonstrating empathy, reaching resolution, strong communication)
● Contacts volumes
● Product knowledge
● Team contribution and extra tasks
What have you done?
● You have developed excellent written and verbal communication skills
● You understand the value of being an excellent team player
● You can demonstrate experience of complex problem solving
● You’re responsible and reliable
● Ideally at least 1 years’ experience in a Customer Service environment
● Can work well in a fast-paced environment where multitasking is an essential skill
● An interest in learning more about the online gambling industry
● Ability more important than experience, but candidates need to be determined and ambitious, with a desire to lead their industry in what they do
● Managed queries through multiple customer service channels, e.g. email, social media, in-app chat, phone
● Comfortable resolving customer problems in a timely manner
● A desire to continuously challenge and grow as an individual.
● Experience working in the gambling industry or with bitcoin not mandatory but is considered valuable
● Must have the ability to communicate at all levels of the organization, both verbally and written, in English.
● You identify with our company values