We're working with a highly visible social gaming operator, seeking a VIP Management expert to join their growing North American operation. The role can be taken in Florida or remotely within the United States.
The VIP Manager's remit will be to increase player lifetime values by proactive outbound communication and activities. All efforts should be put in to ensure a personal, engaging and rewarding experience for our VIP players while driving revenue and main KPIs forward
Daily analysis of the players’ data and proper follow up of data driven action items coming from the analysis.
Perform monthly audits of VIP segments adjust/reassign segments as appropriate
Create timely and accurate reporting on performance of VIP promotions
Properly identify fluctuation in player behaviour and acting accordingly
Putting together creative personalised campaigns for players and contacting them in order to present the personalised packages.
Create and oversee marketing and player management strategies for VIPs.
Collaborate with LiveOps and CRM team efforts to maximise impact for VIPs
Collect feedback by talking to VIP players and escalate it to responsible team.
Answer VIP queries and ensure a fast and for the VIPs satisfactory resolution.
Coordinate with player development, marketing & VIP teams to identify and approach potential social gaming VIPs and to maximise value online and offline from shared VIP players
Represent the company for VIP outings and events as needed
Strong analytical skills to identify patterns and segments in VIP behaviour to drive account’s KPIs
Target / Sales Driven
Rapport building skills
Data driven thinker
Excellent interpersonal skills
At least three years of Customer Service/Account Management experience
Willingness to work some nights / weekend based on play habits of covered players
Native speaker proficiency in English