BettingJobs are working with an established iGaming operator who are looking for a Thai Customer Support Executive to join their team in London. Apply today for a confidential discussion.
You’ll be our Thai ambassador, liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players' experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.
Who are we looking for:
-You need to have the ability to demonstrate excellent verbal and written communication skills in Thai and English and to be customer-focused.
-You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands. You should have some payments and marketing experience working in the Gambling industry.
This role will include three main duties: Customer Support, Payments and Promo/marketing
Customer Support duties:
• Answer chats and emails to customers accurately and exceeding their expectations within the target timescales.
• Provide excellent customer service on our Casino products in an expedient manner
• Identify, research, and resolve customer issues.
• Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers.
• Work as part of a team to improve the overall performance of the Customer Service
• Provide all CSR duties in Thai and English
• Proven problem-solving skills
• High level of attention to detail
• Ability and desire to deliver exceptional levels of Customer Service
• Clear thinking and problem solving
• Flexible and willing to work daily/evening shifts
• Processing cashouts (cashouts to different payment methods)
• Dealing with returns of transactions, automatically and manually debiting and crediting customers, investigating the reasons of returns with banks and processors.
• Reviewing account activity: registration, deposits, withdrawals and gameplay.
• Dealing with customer inquiries related to account payments and security
• Reviewing deposits, checking players documents for KYC, managing the deposit limits.
• Checking accounts for fraudulent transactions, duplicate accounts, bonus violation.
• Checking the Promo inquiries from players
• Cashback communication
• WhatsApp/telegram promotions
• Promo translations