Japanese Outbound Call Agent

Job Type:
Permanent
Categories:
Customer Support
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
01-Apr-21
Job Ref:
15420

BettingJobs are working with a market leading brand in the Japanese market, they are searching for Japanese speaking outbound call agents to join their team in Malta. Apply today for a confidential discussion.

Description:

We believe in the power of collective genius and look for idea generators, solution seekers and ingenious innovators that want to play a part in pioneering our brands into the future.

The role:

You will be the first point of contact with our players with our Japanese players through telephone live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience to our customers.

The role involves making outbound calls to players. You will be responsible for the personalized marketing activities during the customer journey for existing Japanese customers.

You will be mainly responsible for:

Making outbound calls on daily basis to existing players (welcome calls, courtesy calls, reactivation calls, survey etc)
Performing customer satisfaction surveys as well as offering incentives and promotions in order to reactivate lapsed or dormant accounts.
Contact VIP players
Keeping a record of your activates and results, providing reports of this to the line manager.
Retention - continuous relationship management and cooperation with existing clients
Assisting the customer service team when needed, answering inbound calls, emails, and live chats.
Keep up to date with new information/policies
Collaborate with our Fraud and payments team in customer queries
Collaborate with our CRM team
Supporting and guiding customers with all requests and escalating and following up where necessary.

Skills & Requirements:

Excellent written and spoken skills in both Japanese and English. Native Japanese speaker is mandatory.
Comfortable doing sales calls
You have a positive and a can-do attitude with a flexible approach
Experience within the online gaming industry will be considered an advantage but not mandatory
You have a genuine interest in iGaming and eager to learn more
A team player that can work independently
Previous experience in an outbound and/or sales role with calls involved a big plus
Good communication
Computer literate (Excel, Word, Email etc)
Ability to work in a fast pace while multitasking

What do we offer:

Good market rate remuneration package and bonus system
Relocation package – accommodation and flights
We help you getting your working permit in Malta (takes about 5 weeks)

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Liam Deehan
Email:

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