Poker Operations Manager

Job Type:
Salary Description:
Competitive Salary Offered
Job Ref:

BettingJobs is working with a leading iGaming operator seeking to grow their Malta team with the addition of a Poker Operations Manager.

• Extensive data analysis to solve complex economy problems such as illicit chip dumping, the optimal number of allowed free chip reloads, and pricing
• Liaise with the VIP team to ensure high-value customers are enjoying their Play Money experience
• Collaborate with the Social Gaming team to help ensure all Freemium products are aligned and meet our high standards
• Provide reports to management as needed regarding financial and promotional performance for Play Money poker
• Ensure that Customer Support agents have up-to-date information about the status of the product
• Troubleshoot, escalate, and manage technical issues with the Play Money product
• Test and QA product changes such as cashier and country-level settings
• Offer input to management on the day-to-day poker operations and policy decisions for PokerStars including tournament offerings and software client features

• Outstanding attention to detail
• In-depth knowledge of social gaming and online poker industries
• Solid understanding of the Poker product, including features and promotions
• Experience playing online poker
• Excellent communication and interpersonal skills
• English fluency – written and verbal
• Ability to effectively work with a team
• Dedicated, hard-working, self-motivated
• Strong analytical and decision-making skills
• Ability to write clear, concise and informative emails
• Strong Information Technology skills, including intermediate Microsoft Excel and basic Microsoft Word skills
• Intermediate level SQL skill beneficial

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: euan

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