Operations Director

Job Type:
Permanent
Categories:
Operations
Location:
Australia & New Zealand, Europe, North America
Salary Description:
Competitive + Bonus & Benefits
Posted:
29-Mar-21
Job Ref:
15389

BettingJobs.com are currently seeking an Operations Director for a growing Sports Betting company. The Operations Director will be responsible for setting up and operating a high-end Customer Support and VIP team.

This role would be well suited to an experienced Operations professional with comprehensive knowledge of the online gaming industry, specifically the Asian market.

Responsibilities:
• Select a location and establish the operation.
• Providing Legal and Compliance guidance regarding the operational business structure related to the location.
• Supplying and maintaining the office with required essentials (workstations / office furniture etc..)
• Implementing and managing relationships with third party businesses in relation to staff payments, HR and legal.
• Hiring and Management of staff.
• Setting performance related metrics for staff.

Requirements:
• Minimum of five years operations experience preferably working in a multi-cultural workplace with Asian customers.
• Experience overseeing crucial functions within the business, where the customer experience needs to be best in class.
• Proven track record of creating and maintaining an operational office.
• Possess an understanding of building out and managing a first line customer service team, including hiring the best possible staff.
• Excellent communicator preferably with experience working with multiple operations teams, from varying cultures in several different locations.
• Fluent in English.
• Fluency in Korean would be highly advantageous.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: John O'Neill
Email:

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