Spanish Customer Support Agent

Job Type:
Permanent
Categories:
Customer Support
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
16-Feb-21
Job Ref:
15335

Betting Jobs are working with an exciting iGaming operator with offices in Malta who are looking to add to their Spanish-facing customer support team with this brand new role.


Role:

 Efficiently manage incoming customer service inquiries through all channels, delivering a high standard and contributing towards an excellent customer experience
 Provide accurate, valid and complete information by using the right methods and tools
 Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame, following up to ensure resolution, and keeping within the SLAs
 Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole
 Work towards hitting and exceeding personal and business targets
 Follow communication procedures, guidelines and policies implied by the business
 Build rapport with customers through open and interactive communication
 Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services
 Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures
 Comply with legal requirements, industry regulations, internal policies and professional codes


Experience:

 Strong customer focus, be a customer advocate
 Excellent verbal and written Spanish and English language skills
 Reliable and ethical, respecting customers’ concerns and confidentiality
 Organised and methodical, with good attention to detail
 Computer / IT literate, and familiar with CRM systems
 Knowledge of the i-gaming industry is considered an asset
 Able to work different shift times, evenings and weekends.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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