Betting Jobs are working with a very well established iGaming/sports betting company with their HQ based in Gibraltar. They are currently looking for Mandarin-speakers to join their Asian-facing Fraud and Security Team.
• Monitoring customer accounts to detect fraudulent patterns.
• Investigation and acting on suspicious transactions to protect the business from financial loss
• Knowledge of Chargeback processes to keep any chargebacks to an acceptable limit.
• Reviewing and processing all withdrawal requests.
• Contributing and ensuring compliance of Team KPIs by resolving customer queries within SLA guidelines.
• Respond to clients and colleagues throughout the shift to ensure customers receive first time resolution (telephone and e-mail).
• Recent experience within online gaming
• Professional communication and writing skills in Mandarin and English
• Knowledge of KYC and AML regulations.
• Strong organisational skills.
• Numerate with excellent analytical skills.
• Knowledge of standard IT systems especially Excel.
• Flexible approach to working hours.
• Ability to work as part of a team.