Asia Fraud & Security Analyst

Job Type:
Permanent
Categories:
Fraud & Security
Location:
Gibraltar
Salary Description:
Competitive Salary Offered
Posted:
10-Feb-21
Job Ref:
15310

Betting Jobs are working with a very well established iGaming/sports betting company with their HQ based in Gibraltar. They are currently looking for Mandarin-speakers to join their Asian-facing Fraud and Security Team.


Role:

• Monitoring customer accounts to detect fraudulent patterns.
• Investigation and acting on suspicious transactions to protect the business from financial loss
• Knowledge of Chargeback processes to keep any chargebacks to an acceptable limit.
• Reviewing and processing all withdrawal requests.
• Contributing and ensuring compliance of Team KPIs by resolving customer queries within SLA guidelines.
• Respond to clients and colleagues throughout the shift to ensure customers receive first time resolution (telephone and e-mail).


Experience:

• Recent experience within online gaming
• Professional communication and writing skills in Mandarin and English
• Knowledge of KYC and AML regulations.
• Strong organisational skills.
• Numerate with excellent analytical skills.
• Knowledge of standard IT systems especially Excel.
• Flexible approach to working hours.
• Ability to work as part of a team.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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