Fraud & Payments Team Leader

Job Type:
Permanent
Categories:
Fraud & Security, Payments
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
09-Feb-21
Job Ref:
15305

BettingJobs are working with an award winning online casino who are searching for a Fraud & Payments team lead to join their team in Malta. Apply today for a confidential discussion.

Description:

Are you experienced in Fraud & Payments? Would you like to move forward in this field? We are now looking to recruit a Fraud & Payments Team Leader! As a team leader, the successful candidate will be responsible for the smooth running and support of Fraud & Payments Agents. The team leader will be responsible for overseeing the delegated tasks, ensure that team members are working to the best of their abilities and to support and mentor team members at all times while driving the team to success.

Your responsibilities will include:

• Overseeing the daily operations of the Fraud and Payments team while ensuring that volumes and SLAs are kept at an optimal levels
• Maintain high levels of communication with the Fraud & Payments team
• Be the first point of contact for the team and other departments for any operational queries and issues
• Monitor the activity of incoming and outgoing payments to ensure the smooth operation of all PSPs
• Suggest improvements or tweaks required in our PSP back offices and identify any false positives which might negatively affect our customers
• Monitor PSP balances to ensure customer payouts can be affected at all times
• Ensure that all processes are up-to-date and in accordance with compliance requirements set by regulatory bodies
• Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continuous growth of the team
• Carry out monthly 1-to-1 meetings with team members to provide feedback on their performance
• Hold regular team meetings to share updates with the team, gather feedback and discuss improvements to processes
• Assist the Head of Fraud and Payments with scheduling, leave requests, sickness reporting and other operational duties
• Taking ownership of any issues occurring during shifts, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as workload
• Escalate any suspicious cases of Money Laundering of the Head of Fraud and Payments
• Adhere to corporate-wide and team specific policies, procedures and guidelines
• Other Ad-hoc duties

We expect you to have:

• 2yrs + of experience in a Senior Fraud Position
• Knowledge about online payment systems, regulations and understanding of KYC
• Work well under pressure
• Able to work in a multicultural and dynamic environment
• Willingness to learn
• Can do attitude
• Excellent verbal and written English
• Exceptionally organized and attention to detail
• Ability to create and maintain an effective positive working environment

Our Offer:

• Exciting opportunity to be part of and have an impact upon the creation of an innovative brand on the market
• Attractive remuneration package including health insurance and gym membership
• An international flexible work environment with an engaged, driven & professional team

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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