MMA Ops Administrator

Job Type:
Customer Support, Operations, Trading
Salary Description:
Competitive Salary Offered
Job Ref:

Job Purpose:
As a MMA Operations Administrator, candidate is responsible for quality and efficiency of performing operational tasks, which include, but are not limited to: MMA event creation and resulting, review and resolution of internal and external product related requests, overall monitoring and improvement of the automated operational setup, and the research/response of MMA operational customer inquiries that will come in.

Key Responsibilities:
Betting Event Management:
• Set up manual events and create mappings for automated event creation
• Result events and monitor automated resulting
• Clone and replicate events for offering additional markets on events
• Monitor internal requests for additional markets resulting or market creation
Operational Support:
• Support the customer support team on requests regarding MMA market results, market availability, and general sportsbook questions
• Acknowledging, resolving or escalating requests from business partners in a timely manner
• Monitoring of automated alerts related to resulting and event creation
• Cancel pending wagers in case when balances of customers become negative due to regrades
Quality Assurance:
• Permanent review of outstanding unresulted markets to ensure that all markets are settled in a timely manner
• Report tool inefficiencies and other issues with the existing tooling available
• Update and maintain mapping of external data sources, such as league and team names
• Test and give feedback on new automations for all operational tasks

Essential Skills/Experience:
• Ability to plan, organize and manage multiple tasks executed at the same time
• Accurate and fast typing skills
• Ability to search and investigate different sports and events on the internet, specifically all MMA events offered
• Good communication skills in written and spoken English
• Basic proficiency in using Microsoft Suite (Word, Excel...)
• Available to work an extended shift during MMA fight nights which includes overnight for the events
• Good understanding of sports, primarily MMA
• Understanding of rules for many sports, primarily MMA
• Enthusiastic and very interested MMA fan that already watches the events taking place
• High School degree required

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Jennifer Innes

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