Head of Retention

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Salary Description:
Competitive Salary Offered
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Head of Retention

Bettingjobs are working with a startup uniquely positioned in the gaming and esports scene and are now working their way into the betting world. They are looking for someone with vast experience and knowledge of a similar space to lead their customer retention efforts.

In this role, you will be expected to:

Have at least 4 years working within a retention team at a gambling company
Have English fluency
Be very entrepreneurial and self-driven
Be comfortable with having high expectations and meeting them
Lead all retention efforts
Develop a team around you
Mentor, lead, and guide colleagues
Develop a strategy for the creation and distribution of offers/promos to customers
Have experience setting up and analyzing various types of promotions
Understand customer lifecycles and create campaigns around them
Lead data-driven experiments and analysis
Understand the mechanics and terms to enable us to provide lucrative promotions while not being predatory or unfair
Have a strong understanding of data segmentation / user cohorting
Have experience with tools like Optimove, Tableau, MySQL, etc
Ideate and lead innovate approaches to retaining customers


You can be located anywhere in the world but will be expected to be available to coordinate with colleagues between 12 PM and 5 PM GMT.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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