Japanese Customer Support

Job Type:
Permanent
Categories:
Customer Support
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
11-Jan-21
Job Ref:
15202

BettingJobs are working with an award winning casino operator based in Malta, they are searching for a Japanese Customer Support to join their team. The role can be done remotely, ideally within a European timezone. Apply today for a confidential discussion.

We will entrust you with the following responsibilities:

Respond promptly and effectively to incoming customer communication via the internal messaging system, emails, and telephone calls
Provide online technical customer support
Carry out basic KYC/registration checks
Provide translations and carry out proofreading when required
Efficiently reply to Casino queries and escalate cases when necessary
Manual bonuses and/or free spins crediting
Establish and maintain good relationships with customers
Report and update the Head of CS regarding recurring customer issues
Other Adhoc duties

Requirements:

Excellent communication skills
Proficiency in Japanese is a must for this role, ideally a native speaker
Previous experience from a customer-facing or marketing position
Experience from the iGaming industry will be considered an asset
Creative and forward-thinking
Highly motivated team player
Problem solver
Able to handle stress and thrive in a fast-paced multinational environment

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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