Japanese Customer Support

Job Type:
Customer Support
Salary Description:
Competitive Salary Offered
Job Ref:

BettingJobs are working with an award winning casino operator based in Malta, they are searching for a Japanese Customer Support to join their team. The role can be done remotely, ideally within a European timezone. Apply today for a confidential discussion.

We will entrust you with the following responsibilities:

Respond promptly and effectively to incoming customer communication via the internal messaging system, emails, and telephone calls
Provide online technical customer support
Carry out basic KYC/registration checks
Provide translations and carry out proofreading when required
Efficiently reply to Casino queries and escalate cases when necessary
Manual bonuses and/or free spins crediting
Establish and maintain good relationships with customers
Report and update the Head of CS regarding recurring customer issues
Other Adhoc duties


Excellent communication skills
Proficiency in Japanese is a must for this role, ideally a native speaker
Previous experience from a customer-facing or marketing position
Experience from the iGaming industry will be considered an asset
Creative and forward-thinking
Highly motivated team player
Problem solver
Able to handle stress and thrive in a fast-paced multinational environment

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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