Safer Gambling Analyst

Job Type:
Customer Support, Compliance
Salary Description:
Competitive Salary Offered
Job Ref:
VAC - 15075

Safer Gambling Analyst

The Safer gambling analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving the businesses safer gambling operation, you will report directly to the Safer gambling manager.

Key Job Responsibilities
• Analyse risk-scoring alerts to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks and self-exclusion reactivations.
• Monitor and review follow-up cases on a daily, weekly and monthly basis
• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
• Adopt a solution-focused approach to assist vulnerable players
• Recommend changes and/or amendments to Safer gambling operational activities and processes
• Work closely with the Safer gambling manager to instil a culture of Safer gambling through promoting awareness throughout the company

Key Skills
• Experience in telephone interactions, ideally at a senior customer service position or in responsible gambling
• Ability to deal with challenging customer interactions by phone and email
• You are an empathic individual with an ability to listen effectively and understand others
• You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
• A team player with a positive mindset and a flexible approach
• You are an analytical thinker with excellent attention to detail
• An interest and understanding of regulation and compliance
• You enjoy working in a fast-paced, dynamic environment

Contact Details:
Tel: 07971817732
Contact: Jennifer Innes

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