Sportsbook Operations Administrator

Job Type:
Customer Support, Operations, Trading
Salary Description:
Competitive Salary Offered
Job Ref:

BettingJobs are working with a leader in Sportsbook and Casino who are seeking to expand their Malta based team with the addition of a Sportsbook Operations Administrator.

Job Purpose:
As a Sportsbook Operation Administrator, you are responsible for quality and efficiency of performing operational tasks, which include, but are not limited to event creation and resulting, review and resolution of internal and external product related requests, as well as overall monitoring and improvement of the automated operational set-up.

Betting Event Management:
• Set up manual events and create mappings for automated event creation
• Result events and monitor automated resulting
• Clone and replicate events for offering additional markets on events
• Monitor internal requests for additional markets resulting or market creation
Operational Support:
• Support customer support team on requests regarding market results, market availability, and general sportsbook questions
• Acknowledging, resolving or escalating requests from business partners in a timely manner
• Monitoring of automated alerts related to resulting and event creation
• Cancel pending wagers in case when balances of customers become negative due to regrades
Quality Assurance:
• Permanent review of outstanding unresulted markets to ensure that all markets are settled
• Report tool inefficiencies and other issues with the existing tooling available
• Update and maintain mapping of external data sources, such as league and team names
• Test and give feedback on new automations for all operational tasks

Skills & Qualifications:
• Ability to plan, organize and manage multiple tasks executed at the same time
• Accurate and fast typing skills
• Ability to search and investigate different sports and events on the internet
• Good communication skills in written and spoken English
• Basic proficiency in using Microsoft Suite (Word, Excel...)

Knowledge & Experience:
• Good understanding of sports
• Understanding of rules for many sports
• High School degree required

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: euan

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