Plan and execute Live Casino whole workflow processes.
Organize and manage Product Management process flow.
Organize and manage the whole process of studio setup and workflow.
Formulate and implement the strategic plan that guides the direction of live casino, including the development of target markets and pricing strategy.
Create, communicate, and implement the organization's vision, mission, and overall direction for Live Casino.
Look for potential acquisition or sale opportunities.
Work closely with 3rd parties in order to understand their needs and provide services based on their individual requests or markets and assure high level of customer service standards.
Find and approach new markets or partners to generate new cooperation opportunities.
Oversee daily activities and lead Live Casino operational team
Synchronize Product and Operations departments cross functional process flow
Organize and manage Translation of product strategy into detailed requirements and prototypes
Organize and manage Creation of product strategy documents that describe business cases, high-level use cases and technical requirements
Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
Set KPIs for the team members and the business and monitor their achievement.
Ensure uninterrupted operation of Live Casino and cooperate with technical teams to keep equipment appropriate maintenance, quick problem resolutions and smooth 24/7 operation.
Arrange and manage new studios opening in different geographical territories.
Plan, assign and direct work, authorize and discuss with employee’s their performance appraisals and corrective action plans if necessary, develop employee motivation and rewards systems.
Be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
Work closely with different teams to give them correct guidance and extract necessary ideas for live casino service or marketing offering improvement.
Collaborate with company’s business stakeholders and executives.
Define cross-functional processes between engaged departments such as marketing, legal, financial, etc., in order to get the best deals for Live Casino.
Forecast operational requirements, prepare an annual financial and headcount budget and analyze variances.
Define and monitor risk management processes.
Monitor processes to meet licensee authorities (GLI, Malta, etc.).
Analyze process workflows, employee and space requirements and equipment layout and implement necessary changes.
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.
Closely cooperate with Live Dealer providing international companies.
Make daily, weekly and monthly performance reports.
Extensive Live Casino/Land-based Casino experience across local/international markets.
An encyclopedic knowledge of the global Live Dealer space, all the providers and their products (what they do well and what they do not).
A technical understanding of the infrastructure and the technology for online services and general streaming technology.
Deep understanding of Agile
An understanding of software development processes
Base knowledge of UX/UI
An understanding of the technical operations involved in the Live Casino vertical other than streaming.
Experience of large-scale development organizations and product delivery.
Prior experience in leading a Live Casino product and Studio/ Land-based Casino.
A keen knowledge of casino KPI's and how to improve them.