Fraud and Payments Team Leader

Job Type:
Permanent
Categories:
Payments, Compliance
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
12-Jun-20
Job Ref:
14654

BettingJobs are working with a leading Casino provider based in Malta who are seeking to grow their team further with the addition of a Fraud and Payments Team Leader.

Responsibilities
- Overseeing the daily operations of the Fraud and Payments team while ensuring that volumes and SLAs are kept at optimal levels
- Maintain high levels of communication with the Fraud & Payments team
- Be the first point of contact for the team and other departments for any operational queries and issues
- Monitor the activity of incoming and outgoing payments to ensure the smooth operation of all PSPs
- Suggest improvements or tweaks required in our PSP back offices and identify any false positives which might negatively affect our customers
- Monitor PSP balances to ensure customer payouts can be affected at all times
- Ensure that all processes are up-to-date and in accordance with compliance requirements set by regulatory bodies
- Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continuous growth of the team
- Carry out monthly 1-to-1 meetings with team members to provide feedback on their performance
- Hold regular team meetings to share updates with the team, gather feedback and discuss improvements to processes
- Assist the Head of Fraud and Payments with scheduling, leave requests, sickness reporting and other operational duties
- Taking ownership of any issues occurring during shifts, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as workload
- Escalate any suspicious cases of Money Laundering of the Head of Fraud and Payments
- Adhere to corporate-wide and team-specific policies, procedures and guidelines
- Other Ad-hoc duties

Requirements
- A minimum of 3 years of experience working in this field
- Knowledge of Fraud validation tools
- Detail-oriented and an analytical problem-solver
- Naturally inquisitive and alert to irregular activity
- Innovative
- Experience in dealing with CS queries
- Attention to detail

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Euan Green
Email:

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