BettingJobs are working with a leading Sportsbook and Casino operator seeking to expand their team with the addition of Spanish/Portuguese speaking Customer Service Representative.
• Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, and email
• Proactively engage with customers on the website through outbound calling and/or live chat when required.
• Build & develop customer relationships
• Ensure that more complex customer issues are followed up and resolved in a timely manner.
• Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments.
• Contribute to the on-going development and improvement of the customer experience.
• Support implementation of new products, process, and policies.
• Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets.
• Achieve a high level of first-time resolution for all customer contacts.
• Respond and action requests from the Management team.
• High level of customer service skills
• Excellent level of both written and spoken Spanish or Portuguese
• Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
• A proven team player with a ‘can do’ attitude
• Excellent level of verbal and written English
• Flexible approach to working in a dynamic and often hectic environment
• An interest in Sports, iGaming and/or betting