Call Centre Application Administrator

Job Type:
Permanent
Categories:
Customer Support, IT & Technical
Location:
Asia
Salary Description:
Competitive Salary Offered
Posted:
03-Dec-19
Job Ref:
14130

BettingJobs are working with a technical services provider who are partnered with one of the market leading operators facing the Asian region, they are searching for a Call Centre Application Administrator to join their team. Apply today for a confidential discussion.

The Call Centre Applications Administrator are the technical specialists own the life cycle of mission critical applications used primarily by call centres.

Responsibilities:

• Provide tier 3 technical support for all applications under the Call Centre Applications (CCA) umbrella
• Work with business stakeholders, project managers and users to define application requirements, locate viable solution alternatives, implement, test and support the selected solutions
• Be the Subject Matter Expert for CCA applications
• Administer & configure CCA platforms, find solutions to both business and technical problems
• Interact and collaborate with internal and external I.T. providers to deliver end to end solutions
• Provide analysis and problem definition for production issues
• Provide technical guidance in existing and new projects
• Conduct application testing as new deliverables are received from vendors
• Write documentation to describe application installation and operating procedures
• Participating in an on-call support rotation to provide technical support and work outside normal business hours as required
• Implement best practices in application systems and network security
• Willing to learn new applications and technologies
• Drive continuous performance improvements: identify and implement process & procedures that improve the effectiveness of users

Requirements:

• 5+ years’ experience administering OS servers (MS Windows, Linux, Unix)
• 3+ years’ experience configuring and maintaining Application servers such as Apache, Tomcat, IIS, Postfix, Sendmail
• Experience with Java JSP, HTML5
• Experience supporting high volume, public facing web applications with an emphasis on high availability, redundancy and security
• Solid understanding of: networking protocols, TCP/IP
• Exceptional troubleshooting skills, with the ability to research and solve technically challenging problems in complex environments
• Ability to work well under pressure
• Demonstrated ability to manage multiple tasks and competing priorities
• Ability to analyze, diagnose, suggest and implement process changes
• Extremely organized with a strong attention to detail
• Strong interpersonal skills and the ability to work in a team environment
• Excellent verbal and written communication skills in English
• Related education/certification

Assets:

• Java J2EE / J2SE, Ajax or Rest API
• Experience with Python, PHP, perl, powershell or other scripting tools
• SQL with ability to optimize queries, stored procedures, jobs and database performance
• Experience supporting Multichannel / Omnichannel Contact Center solutions including Email, Chat, Chat Bot, Social, ACD, WFM, Call Recording, Translation, Speech / Text Analytics, Forums.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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