Bettingjobs are working with a large and very successful igaming company with offices in Malta and Berlin. They are looking to grow their Malta team with the addition of Spanish speaking customer service agents. The multilingual Customer Service is the core element of this company's operations.
• Provide customer care through chat, phone and email and being a representative
outwards to customers.
• Assist Management Team in reporting technical issues and give insight to what is
happening in the market.
• Maintain customer records by following the correct data protection procedure.
• Documenting customer contacts in order to provide a full customer history.
• Resolve product or service problems by clarifying the customers’ complaint and
determining the cause of the problem.
• Assist the Management with other project and duties when requested.
• At least 1 years’ experience within the customer service industry and understanding of the Gaming Industry
• Excellent written and verbal communication skills in Spanish and English
• Ambitious and able to work well in a multicultural team
• Able to work on shift basis across weekdays and weekends
• Be comfortable working in a fast-paced environment and be able to work as part of a great team
WHAT TO EXPECT:
• Family-run group with a positive and international business environment
• Open door attitude and friendly corporate culture High degree of personal responsibility
• A wide variety of career opportunities within the entire group
• Competitive salary and good benefits
• Modern workplace in the heart of Sliema
Please get in touch with Carla if this role is of interest to you - firstname.lastname@example.org.