• Respond promptly and effectively to incoming customer calls, chats and emails.
• Ensure that more complex customer issues are followed up and resolved in a timely manner.
• Provide technical support to customers.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• Feedback recurring customer issues to Team Leader and relevant internal department
Must have ..
• Excellent verbal and written German and English
• Excellent typing skills – speed and accuracy & computer literacy
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
• A proven team player with a can do attitude.
• Flexible approach to working in a dynamic and often hectic environment, able to multitask.
• High level of customer service orientation, with a proven ability to see problems through to their resolution