Production Systems Analyst

Job Type:
IT & Technical
Salary Description:
Competitive Salary Offered
Job Ref:

Betting Jobs are working with an innovative business within the sports betting space who are searching for a Production Systems Analyst to be part of their growing team in Gibraltar. Apply today for a confidential discussion.

Role Description:

We offer a faithfully agile, fast-paced and challenging environment offering you the opportunity to make a direct contribution to the success and rapid growth of the business. You will be responsible for delivering high quality technology services as part of a tech-first challenger brand. The successful candidate will be charged with fulfilling critical production support function as a skilled production support analyst with strong expertise in Incident and Problem management within a cloud-based configuration. You will be empowered with supporting the platform and partake in improving the service support capability of the Gibraltar operations. This role is for a great problem solver and coordinator with a solid understanding of modern cloud platform technologies and great attitude to keeping systems working smoothly on behalf of our passionate client base.

Our current stack: Node.js, Java, Python, Angular, React, Redis, Elastic Search, MongoDB, MySQL, AWS, Heroku, Docker, Kubernetes


• Partake in production support rotas/cycles
• Continually undertake knowledge acquisition
• Continually contribute towards production concerns (uptime, scale, client satisfaction) as a full lifecycle exercise
• Document and maintain the technology support runbook to a high standard
• Contribute towards the production-first culture within the organisation
• Manage change and feature deployment process
• Mange the client notification process for system degradation
• Work closely with DevOps to deliver robust and scalable production systems
• Maintain and appropriately respond to critical monitoring events in a timely fashion
• Maintain and adhere to agreed SLAs for system support
• Contribute experience/expertise towards achieving a scalable and cost-effective cloud infrastructure
• Support data collection for cyclical audit and internal assessment for production health checks
• Partake in regular operational review with external 3rd party suppliers and internal stakeholders
• Improve and optimise support activities



• Proven experience in a similar support role
• Solid technical background as a system programmer or administrator
• Ability to conduct technical analyses on spreadsheets
• Excellent communication & organizational skills
• Good knowledge Jira Service Desk / Jira Software Projects
• KPI Data Collection and Service Uptime Reporting
• Strong problem-solving skills
• Experience in Gaming/Media/Fintech is highly desirable
• BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus


• ITIL Framework experience
• Agile Led Delivery experience
• SQL reporting skills
• Having worked in an ISO27001certified workplace
• PCI Compliance experience
• Interest and knowledge of technological trends in infrastructure service support and toolsets
• Trading or Betting experience including KYC and Payment processing
• Interest in football, betting or trading

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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