CRM Manager

Job Type:
Salary Description:
Competitive Salary Offered
Job Ref:

Bettingjobs are working with a sportsbook operator who are one of the largest and most successful operating in the African markets. They are looking for a CRM/Retention Manager for their Barcelona office.

Role Summary
The job holder is responsible for start a new department of Retention Management. He must establish all the procedures and standards for all the countries. Also he will be responsible to select the right tools and suppliers.

Key Measures of Performance
The performance of this role holder will be assessed based on the achievements made on:
 Increase GGR
 Reduce churn
 Increase frequency and recency of betting
 Increase campaigns ROI

Key Responsibilities
1. Balance risk with hedging, right pricing, player risk management, stop loss policies.
2. Establish an automated workflow system for the company
3. Make a dynamic players segmentation
4. Build policies and campaigns for increase reload of deposits, wagering upselling, frequency, recency
and loyalty
5. Establish a strategy for each country
6. Establish the right procedures, best practices and standards
7. Choose the right tools, platforms and suppliers
8. Hire and train people
9. Analyze competition and be aware of the trends of the industry
10.Help developers to improve our gaming platform

Job Specifications
 Almost 5 years experience as a trader and a Retention Manager
 Have good listening and analytical skills and ability to demonstrate critical thinking
 Ability to multitask and work under pressure
 Have good organisation skills
 Independent mind with an assertive nature
 A team player with strong interpersonal skills and a positive attitude

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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