Norwegian Customer Support Teamleader

Job Type:
Permanent
Categories:
Customer Support
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
05-Aug-19
Job Ref:
13766

Bettingjobs are looking for a Norwegian to lead and motivate a team of talented Customer Service Agents. This individual will be intuitive and resourceful, ensuring that they provide the best player experience. This person will also be a self starter and be constantly looking for ways to improve customer service practices and player journeys.

What will you get up to day to day?
• Hire staff with the aim of establishing a proactive team functioning with high standards
• Forecast future workload and propose staffing plans to Head of Customer Service and Support Operations Manager
• Coach and develop staff on their work for continuous improvement of individual results
• Review quality and efficiency of your staff and arrange regular personal development meetings
• Schedule and coordinate my team along with other CS language teams when necessary
• Report and analyse team performance on daily, weekly and monthly basis
• Plan and organise motivational activities
• Ensure Compliance and Responsible Gaming procedures are adhered to by everyone
• Responsible for Chat and Email service lines ensuring we adhere to pre-agreed opening times with Brand Teams
• Effectively manage the team, ensuring effective use of resource
• Ensure all activities are carried out on-brand and to a high standard, whilst maintaining the company high standards for fairness and integrity
• Ensure team members understand how to meet performance expectations and provide ongoing support
• Develops short term improvement plans for individuals with clearly defined measures of success

REQUIREMENTS
• Extensive knowledge in Customer Service via email and live chat
• Sports Betting and iGaming industry knowledge
• Excellent communication and interpersonal skills to motivate others
• Ability to work in a proactive manner, positive attitude with attention to detail
• A strong customer service ethic
• Able to work on a shift basis

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

Return to search results

X
Latest Job Listings