A growing organisation is looking to hire a new Head of Account Management to join their team. Reporting to the CCO, the Head of AM is responsible for the day-to-day running and improvements of existing clients across all product verticals produced by the company. They are accountable for driving sustainable long-term profitable growth within these accounts in line with the company’s strategic directions. The Head of AM is further responsible for the functional P/L, setting targets and budgets for the team and ensuring maximum customer engagement of both clients and their customers. The Head of AM is also to develop and manage a team of Account Managers that will be a testament to the business.
Main Responsibilities and duties:
Be holistically responsible for meeting and exceeding the agreed targets, goals and objectives as aligned to the company’s strategic plan.
Build a team of Account Managers, continuously measure the performance of the Accounts and Account Management personnel in charge of, and take immediate action as necessary to rectify deviations to agreed targets, goals and objectives.
Make sure that customers get all the help and assistance needed especially with regards to Games Positioning, Promotional ideas and ways and means in order to optimize revenues accordingly
Be the Account Manager for a number of Accounts classified as ‘Highest Potential’ in order to maintain the proximity to customers’ business environments.
As appropriate visit key customers together with the Account Managers who are performing their routine visits
Build own strong customer relations with key customer stakeholders, and ensure that the company has the correct contact interfaces.
Participate and as appropriate take active part in major exhibitions, conferences, seminars etc.
Be fully responsible for the P/L of the Account Management Team
Manage general administrative tasks for the function such as but not limited to - budget process, salary settings, incentive plans, hiring of new employees, dismissal of non-performing personnel, and continuous reviews.
About the candidate
A proven track record in account management
Show signs of being a natural leader
Experience in online gaming within account management
A solid knowledge and experience in the online RNG casino sector
A highly target driven person with a strong commercial & financial acumen