Fraud and Risk Analyst

Job Type:
Fraud & Security
Salary Description:
Excellent + Bonus & Benefits
Job Ref:
#13343 are currently recruiting for a Fraud and Risk Analyst for up and coming iGaming company based in Barcelona. They are an innovative sports betting and casino games company who are looking for an enthusiastic member to join their team.

• You will be a key member of the Fraud & Risk team
• Responsibility for performing risk checks on player profiles, withdrawals and due diligence documentation
• Ownership of analysing player accounts for multi-accounting, bonus abuse, money laundry, transactional fraud and other fraudulent behaviour via reports and thorough checks
• Responsibility for processing customer withdrawals within stipulated SLA times, based on verification of due diligence documentation
• You will contribute to enhancing the fraud tools, back office system and work procedures by coming up with ideas to improve the set-up
• Ownership of handling disputes and defending chargebacks with the payment providers
• You will support a close and pro-active collaboration with the other operational departments, Customer Care, Responsible Gaming, PSP, Marketing and CRM in order to remain aware of the product offering and understand potential risks and fraud
• You will provide input to your direct manager for improvements in the Risk, Payments and Fraud operations and assist with various tasks and projects to this effect
• You will be involved in the definition, testing and assessment of improvements to existing policies and procedures
• Responsibility for consistently meeting your quality and quantity KPIs
• You will acquire a thorough understanding of the campaigns, promotions and product offering, including specific functions for Casino, Live Casino and Sportsbook
• Opportunities to learn and grow within a dynamic, fast developing company
• A competitive salary in accordance with experience and capabilities
• A vibrant start-up work environment in sunny Barcelona

• A top performer who is passionate about Fraud & Risk operations and with a can-do mentality to help continuously improve the customer experience
• You have a thorough understanding of balancing business requirements with reducing Fraud & Risk as part of delivering a frictionless user experience
• You are reliable and have great attention to detail
• You have a keen interest in e-gaming and willingness to learn and improve
• Highly motivated and a flexible attitude towards working hours
• Knowledge of the online gaming market, products and customers is a must
• Fluent verbal, written and interpersonal communication skills in English. Brazilian Portuguese and Spanish are a plus
• Enhanced Excel and pivoting knowledge is a plus
• Minimum 2 years of experience in Fraud & Risk operations in the e-gaming vertical
• Relevant academic degree or qualification

Contact Details:
Tel: +44 (0) 1355 588 976
Contact: Stuart

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