Social Media Executive

Job Type:
Permanent
Categories:
Marketing
Location:
UK
Salary Description:
Salary Based On Experience
Posted:
22-Mar-19
Job Ref:
13336

Social Media Executive - Sportsbook

The Content Marketing team is responsible for planned and reactive social media content . The team will also manage customer communications on social media, as well as taking responsibility for CRM, push notifications, SMS and web banner management outside of standard office hours to ensure our digital channels are kept up-to-date and relevant.

Responsibilities:

Assist in executing social media content to ensure the brand is consistently part of the biggest conversations in sport
Be full of ideas to enable us to react to changing scenarios across sporting events and produce best in class reactive social media content that leads the sportsbook industry
Ensure all social media messages are up-to-date and correct, e.g. banners, promotions, campaigns etc.
Assist in executing CRM, push notifications and SMS messaging to deliver relevant promotional, editorial and price-led content
Work directly with operations, risk and primary customer service teams for communications escalation in case of issues with the product
Minimise customer service promotional queries coming in by optimising promotional areas
Work with customer service and operations teams to resolve customer queries when required
Respond and resolve customer service queries on social media and take responsibility for community management across all channels
Test customer journeys and work with product, risk and marketing teams to optimise performance, documenting and sharing reports with key stakeholders regularly
Assist in planning, scheduling and producing live video content as and when required
Communicate promotional fulfilment and settlement confirmation through our communication channels

Key Competencies:

Good sports and sports betting knowledge
A demonstrated ability using a variety of social media tools, including scheduling and analytical programs, Microsoft Office, content management systems and email providers
Able to maintain performance and delivery in a way that can keep pace with the sports betting campaigning environment
Ability to work flexible hours between 8am and midnight Monday to Sunday
Strong writing skills and demonstrated ability producing sports content
Ability to work collaboratively and across teams in different locations


Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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