Betting Jobs is currently looking for a Gaming Operations Analyst to join a well-established gaming company based in their Malta office. The Gaming Operations Analyst supports the team on daily operations tasks, managing co-operation with other departments to achieve profitability of the casino beyond marketing activities. This role manages a varied number of tasks such as KPI and P&L reporting, customer escalations management and game analysis, as well as market analysis.
Investigating & resolving Customer Operations escalations and daily monitoring thereof.
Assist with Customer Operations training and player management policies.
Assist with operational reporting on KPI’s, game analysis and ad-hoc reporting when required and monitoring thereof.
Assist in the development of reports/dashboards and help define new indicators to enhance the understanding of player behaviour.
Assist with VIP Management – Campaigns, flagging and processes.
Provide essential feedback and updates on KPI’s.
Assist with additional market analysis and supply feedback.
You are a process-oriented person, reliable and adaptable, with extraordinary attention to detail and able to structure work tasks towards deadlines.
Experience, understanding and knowledge of Online Casino, with a proven track record of working with various online gaming back offices.
Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer).
Excellent command in spoken and written English, and German is a distinct advantage.
Willing to work on the weekends.
Ability to analyse large amounts of data quickly and accurately.
Computer literate – Good excel skills (V-lookups, pivot tables, etc.).