Customer Care Executive

Job Type:
Customer Support
Salary Description:
Excellent + Bonus & Benefits
Job Ref:
#13277 are currently recruiting for a Customer Care Executive in Sitges near Barcelona for a leading iGaming company. You will be part of an innovative sports betting and casino games company.

• Ownership of providing top of the bill customer support to the highly demanding customer base
• Responsibility for taking action on daily issues in systems, sites, hardware, procedures, campaigns, and products – and escalating appropriately
• You will interact with, provide feedback to, and nurture a high-quality relationship with not only the end customer, but also your colleagues by embracing and supporting the culture and team spirit
• You will engage in a close and pro-active collaboration with the other operational teams, such as Fraud & Risk, Responsible Gaming, PSP, Marketing, and CRM in order to remain aware of the product offering
• You will be actively involved in providing input for and implementing improvements to the Customer Care operations, policies and procedures
• Responsibility for assisting your direct manager with various tasks and projects for customer support and responsible gaming, including processing customer pay-outs, verification and any issues
• Ownership of consistently meeting your quality and quantity KPIs
• You will acquire a thorough understanding of the campaigns, promotions, and product offering, including specific functions for Casino, Live Casino and Sportsbook
• You will have opportunities to learn and grow within a rapidly developing company
• A dynamic organisation reflected in the balance of hands-on operations and strategic development to support fast growth and high quality standards
• A competitive salary in accordance with experience and capabilities

• You are passionate about providing customer care and bring a can-do attitude to help continuously improve the organisation
• You will display a high degree of empathy and a caring approach to deliver a top notch customer support service
• You are reliable and have excellent detail-orientation
• You will have a keen interest in e-gaming and a willingness to learn and improve
• You are highly motivated and have a flexible attitude towards rotating, shift-based working hours
• Knowledge of the online gaming market, products and customers is a plus
• Fluent verbal, written, and interpersonal communication skills in English, as well as Spanish and/or Brazilian Portuguese
• Excellent team player with the ability to meet challenging targets
• Minimum 1 year of experience in Customer Care operations in an online environment, preferably gaming
• Relevant academic degree or qualification

Contact Details:
Tel: +44 (0) 1355 588 976
Contact: Stuart

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