Digital Sports Book Operations Manager

Job Type:
Marketing, Operations
North America
Salary Description:
Competitive Salary Offered
Job Ref:

Digital Sports Book Publishing Manager

Job Description
In the role of Digital Sports Book Publishing Manager, you will help define our brand by building a meaningful relationship with our customers. Always thinking of what's next, you'll set the direction and execute on short to long-term strategic plans to publish the most appealing content for our digital sports book players. This requires working closely with our Product and Marketing teams to build out an industry leading publishing strategy.

What You Will Do:
Responsible for the delivery of relevant and timely content across all sportsbook domains
Responsible for the end-user experience via CMS, to drive customer conversion, retention and revenue on the sportsbook
Develop CMS with the product teams, ensuring an intuitive layout that improves the delivery of appropriate content to the customer, including driving more automation and flexible content management tools & widgets
Ensure all content is in line with the overall business strategy and consistent with other channels, including the needs of the marketing, CRM and propositions teams
Build and maintain relationships with key stakeholders including our Marketing, Design, Gaming, Product, Compliance, Business Intelligence, Trading & Tech teams
Analyze data provided to the team to make key decisions that can aid customer engagement, customer activity and share of wallet
Question and modify established processes and SLAs through the use of web analytics, ensuring there is always a rolling 7-day plan for the key sporting and gaming events & promotions which need to be pushed on the sportsbook

What You Will Need:
3+ years of online experience essential; ideally gained with an online sports book operator
Understand the needs of digital sports betting customers and which interface will appeal to them
Superb communication, organizational, operational, teamwork and interpersonal skills
Strong numerical and analytical skills, with the ability to use a range of data insights & sources to derive attention-grabbing methods of publishing
Good understanding of how to scope out operational processes and product requirements to publish accordingly
Proven at delivering projects against deadlines
Proven track record of working with cross functional teams and delivering first-class customer experience results in an e-commerce environment

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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