Norwegian VIP Account Manager

Job Type:
Customer Support, Marketing
Salary Description:
Excellent + Bonus & Benefits
Job Ref:
#12965 are currently recruiting for a leader in the online gaming industry for the position of a Norwegian VIP Account Manager. The ideal candidate for this position will have an experience in customer facing environment, very good understanding of VIP Management and a genuine passion for the online gambling industry.

As a VIP Account Manager, you will be managing the portfolio of the high net worth customers on your market, looking to build strong relationships with VIP customers in order to increase their loyalty and provide an excellent all-round experience.

• Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
• Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
• Handle customers' day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating' service
• Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
• Manage targets and a budget
• Monitor the customer base for new VIP customer potential
• Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events
• Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes

• Work experience in a customer facing environment, VIP customer as an advantage
• Native level Norwegian speaker
• Strong relationship building skills and the ability to build trust; strong social and people skills
• Sound commercial acumen, understanding of ROI and an analytical approach
• Great organisation, planning and prioritisation skills, with strong attention to detail
• Excellent written and verbal communication skills
• Commitment to providing world class service to valuable customers
• Have a genuine passion for the online gaming industry, either as a customer or through work experience in the industry
• Be presentable, willing to travel and work outside of normal office hours

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Stuart

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