Account Management Teamleader

Job Type:
Payments, Sales, Business Development & Account Management
Salary Description:
Competitive Salary Offered
Job Ref:

Bettingjobs are working with a very reputable, licensed payment institution who work closely on a B2B level with igaming companies. As the team in Malta is expanding, they are looking for an Account Management Teamleader to bridge a gap between the Account Managers and Head of Account Management. This position will be critical in building and maintaining long-term relationships with large international clients across the Gaming vertical. You will lead a team of account managers and work closely with the Head of Gaming Accounts, and Sales teams, Technical Specialists, as well as other departments across offices.

What you’ll do:
• Lead and support a team of skilled Account Managers
• Provide day-to-day management support, while also taking an active role in the hiring process of new members to the team
• Take ownership of strategic planning and execution of strategy for each of the accounts managed by your team, together with the support of the Head of Gaming Accounts
• Support and provide quality assurance to your team in complex merchant discussions and pricing proposals
• Work towards achieving the individual targets and reaching the department KPIs
• Take ownership of strategic planning and execution for key accounts
• Assure definition of team portfolio account plans with clear goals and targets and anchored account growth plans
• Take an active role in negotiating, creating and executing joint marketing campaigns with merchants
• Analyze customer services and traffic patterns to advise on customer growth
• Drive key change management projects for the team and cross-department projects
• Attend industry events across Europe
• Own & manage a portfolio of gaming merchant accounts
• Manage up-and-cross sell towards existing merchants (upselling new markets, products or functionalities that Trustly offers)
• Develop and prioritize customer product/service requests
• Secure KYC and customer reporting
• Conduct thorough analysis of various pricing models with regards to pricing negotiations
• Follow up on service delivery and service levels and make sure proper customer escalation paths are provided for any feedback

Who you are:
• You have a higher university degree in Business, Finance or Engineering and a minimum of 5 years of experience in an Account Management or Business Development role, working with complex enterprise software, technical infrastructure, fintech or Gaming.
• You have strong and proven people management skills
• You have an analytical and commercial mindset, are a wizard with numbers and a strong attention to detail
• You are comfortable discussing and negotiating contracts and pricing models and carrying out efficient data analysis
• You understand financial flows and can contribute to our roadmap
• You thrive in a social environment and know how to create positive and long-term relationships internally and externally
• You have ownership mentality and the ability to successfully and independently run various projects
• You take great pride in your work and strive for excellence
• You are fluent in English, both verbal and written; other language skills are a plus!

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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