Director of Client Services

Job Type:
Executive & Senior Appointments, Sales, Business Development & Account Management
Gibraltar, Isle of Man, Malta
Salary Description:
Competitive salary and package.
Job Ref:

We are recruiting for a Director of Client Services to develop and execute the client services strategy for a leading B2B business. Acting as an important information link between the market and business, and being the strategic point of contact for key customers, you will ensure that the daily client services run smoothly and effectively across all operational hubs.

Key responsibilities
Develop and execute the in-year client services strategy, aligned to the business, operations and product strategies
Manage the planning, implementation and evaluation of customer service standards framework, spanning all operational hubs
Help drive business and product strategies by providing intelligence in line with market and customer demand trends and best practices
Work with regional business managers and service teams to build creative commercial solutions, and drive customer relationships and business growth
Develop, along with the individual hubs, a comprehensive corporate hospitality strategy, designed to maximise customer engagement and build relationships
Use expert knowledge and work with the teams to proactively innovate client service processes and services, to enhance the overall performance of the business
Monitor, measure and report on key issues, opportunities, development plans and achievements, and provide solutions to ensure company growth and sustainability
Align the operational and shared services teams with the client services strategy

Key requirements
Proven experience in a senior management role within the gaming industry would be advantageous
Previous experience of delivering operations against business KPIs
Strong communication and negotiation skills
Able to contribute, debate and challenge at both a strategic and operational level
Creative thinker with the ability to find innovative, non-standard solutions

Contact Details:
Tel: 00 356 22583311
Contact: BettingJobs

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