Norwegian Brand Operations Manager

Job Type:
Marketing, Operations
Salary Description:
Competitive Salary Offered
Job Ref:

Betting Jobs are working with a Tier 1 online sportsbook and casino operator, who are looking or hire a native Norwegian Brand Operations Manager to join their team in Malta.

A typical day involves:
• Managing a small team of executives
• Overseeing the planning, execution and delivery of activation, retention & reactivation campaigns and communication schedule in order to maximize brand revenues. This covers all campaigns through all targeted marketing channels (primarily email, SMS, onsite, DMs, Telesales & mobile push)
• Oversee and ensures that all campaigns and customer communications are according to set brand guidelines
• Analyse the results (delivery, uptake and revenues) of campaigns together with the BI team and actively seeks to optimise and improve based on findings. Frequently testing new offers and campaign ideas and suggesting improvements with the help of the analysts
• Monitor top customer performance & high potential customers and keep a steady eye on player behaviour (activity, deposits, offer uptake etc) in order to quickly get numbers on target
• Oversee the running of any loyalty programmes
• Liaiseing with Head of Brands/Brand Development Manager regarding branding, TV commercials, external online media etc to ensure acquisition and CRM activities are aligned (where applicable)
• Liaiseing with central operations (VIP, Payment, Customer Support) around customer activities to ensure 360 degrees’ visibility
• Establishing solid communication channels to central operations to inform them about planned campaigns to ensure synergy
• Liaising with Business Development team regarding software bugs, testing new features and requesting further improvements and developments
• Recruitment and training, work on processes and procedures together with Brand Development
• Being the go to person whenever campaigns issues occur

• Knowledge of casino, sportsbook, and/or lotto and CRM experience are essential
• Native level fluency in speaking and writing Norwegian with excellent English skills
• 2-3 years experience from similar type of role(s)
• An analytical mindset
• Strong organisational skills, excellent time management and experience of balancing multiple projects essential
• Great understanding of a customer’s lifecycle
• Knowledge about bonuses and able to calculate bonus costs
• Detail oriented
• Effective communication skills (both written and verbal) with the ability to tailor your dialogue and delivery to cater for a variety of audiences
• Ability to prioritize tasks and manage deadlines for large, multi-phase projects.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs

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