Casino Operations Manager

Job Type:
Operations, Product
Ireland, UK
Salary Description:
Competitive Salary Offered
Job Ref:

Role Overview:

Our client are looking for a Casino Operations Manager who will be an expert in both the various elements of running an online casino, as well as being a platform and technology guru being the authority on how the systems which power our Casino product work.

This is what you’ll be doing:
The successful candidate will be responsible for smooth day-to-day running of the online casino platform, including monitoring of player activity, risk management, managing technical issues and outages, commercial analysis and solving customer problems. This person will also demonstrate:

• Energy, passion and drive
• Technical nous
• A strong knowledge of Casino games, betting and the nitty-gritty details of operating a casino
• Commercial mindedness
• A strong analytical mindset
• The ability to solve complex problems under pressure
• Strong communication and stakeholder management skills

Key Responsibilities:

• Ensuring the Casino products run smoothly and are operational 24/7
• Supporting the marketing team in helping them roll out their marketing plans, maximising the capability of the Casino platform
• Supporting the rollout of new Casino product
• Ad hoc reporting and analysis
• Managing technical issues and bugs with the IT and development teams and communicating the progress of these items to key stakeholders
• Ensuring that risk is minimised by managing staking limits and ensuring promotions are configured correctly
• Process design and optimisation on new platform tools
• Training execution and marketing teams on the platform's capabilities

Education & Experience:

• Educated to Bachelors / Masters level
• Experience working a fast-paced, dynamic environment
• Experience working in an online business essential
• Experience of working in a gaming brand is desirable
• Knowledge of SQL is desirable
• Good Excel/data manipulation capability is essential

Contact Details:
Tel: +44 (0) 1355 588 975
Contact: Harris

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