Service Centre Representatives
For its Belgian’s customers – Mosta’s office.
The Service Centre Representative Provides NL and/or FR assistance & support by e-mail for a smooth performance of the activity of the company’s NL and/or FR speaking BE customers by providing general information about our products and offers, and financial & administrative information related to player’s accounts. He/she performs activities related to call centre: telemarketing campaigns, first line information, sales & support, opinion polling and others.
Preference for a similar experience + 1 year in a similar or higher position.
Required abilities, qualities and skills:
Excellent written [and oral] communication in FR and/or NL;
Attention to detail;
Ability to quickly assimilate new knowledge, learning and self-development;
Adaptability to unforeseen circumstances;
Resistance to stress and self-confidence;
Ability to process information & problem solving;
Excellent interpersonal & organizational skills, cooperation and team-working;
Knowledge of English and Dutch (NL) and/or French (FR) level B+ / advanced – writing and speaking;
Ability to recognize and to correct mistakes – seriousness and responsibility;
PC skills: MS Office / Internet + basic HW & TCP/IP knowledge.
Ability to work in shifts, between 08:00 and 0:00 7/7, 40 hours/week.
Tasks, activities, responsibilities:
He/she appropriately takes over and processes in NL and/or FR, according to the internal procedures, the complaints/requests received by e-mail related to the services offered to customers.
He/she performs outbound activities, specific telemarketing activities, information, sale, opinion polling etc. depending on the needs of the department.
He/she obtains information from relevant departments to resolve customers’ requests. He/she fills in daily informative reports on their activities.
He/she rapidly provides interdepartmental information flow in case of major problems that could affect customers’ activity and informs the people involved about the settlement of the problems.
He/she provides support to customers for hardware and software configuration of their IT equipment, so that the services offered can be functional.
He/she provides complete, accurate and timely information on the products offered by us using a language easily understood by customers.
He/she participates in fulfilling the objectives of the department by achieving individual and group goals.
He/she performs any other task related to the natural flow of the work and to the mission of the position.