VIP Account Manager

Job Type:
Customer Support, Sales, Business Development & Account Management
Salary Description:
Competitive Salary Offered
Job Ref:

Betting Jobs are recruiting for an experienced VIP Account Manager to join a successful and established iGaming operator. Our client is one of the biggest and well known names in the industry with offices across the world.
They are now hiring for an experienced VIP Account Manager to join their team in London. This role would find you responsible for a portfolio of high value customers, establishing and developing strong relationships as well as hosting exciting VIP events.

Key Responsibilities
• Micro-manage a group of 250+ VIP players, with responsibility for reporting on revenue and engagement KPIs
• Establish a personal relationship with players, creating an internal profile to ‘know your VIP’, allowing you to recommend tailored rewards, experiences and communication preferences
• Outbound communication, upselling poker, casino and sports and ensuring the player is happy at times
• Being the first contact point for resolving player issues and work with CRM, product and technical teams to solve
• Work closely with payment, security and verification teams to ensure a smooth experience
• Manage an allocated personal budget for promotions, rewards and events
• Develop and utilise a suite of engaging promotions to target your players
• Utilise propensity and segmentation models, to determine your individual player targets and communication priority
• Organise and host hospitality events and create ‘money can’t buy’ moments for VIPs
• Utilise VIP network for player referrals
• Work with the product team for ideas and concepts about new features to better service VIPs
• Knowledge sharing with other VIP account managers
• Becoming an expert in multiple gaming products, being able to talk the player’s language from types of game variants to poker slang
• Promoting responsible gaming

Skills and Capabilities
• Must have extensive VIP account management experience
• Worked in a sales environment, commercially focused and hitting financial targets
• Very personable, sociable and enjoy talking to people from all walks of life
• Used software tools for managing and monitoring accounts
• Experience in managing and hosting events
• Highly numerate and analytical
• Self-motivated with ability to work independently
• Ability to maintain positive working relationships and influence a diverse group of personnel
• Experience of working with marketing services and product teams
• Strong communication, organisational and project implementation skills
• Ability to adapt to changing priorities and to thrive in a fast-paced work environment
• Fluency in the English language
• Desirable second/third language i.e. French/Russian/German/Spanish/Italian
• Experience within an iGaming environment is essential

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Bryan McGuire

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