The client is looking for an experienced Bingo network manager to join their expanding team.
Mission and Purpose
This role exists to develop, implement and execute the strategic game design and operation of a Bingo Network, including the extensive use of data analytics and BI together with the Market Insights team, to drive good network operations decisions. You will also work closely with the Service and Marketing teams to successfully launch new customers, create and push promotions as well as use any market intelligence gathered to build requirements and input these into the product development stream via the Market Insights team. You will work in a team of operations managers, leveraging from each other’s skills and knowledge to maximise results for your network, being responsible for the budget and spend of all network promotional pot funds.
You will be working in a fast-paced environment managing multiple projects or activities at once. The central theme or personality of your department is to own the element of COMMUNITY for the Network Games business unit.
Key Responsibilities & Deliveries
Strategic management of game design and network operations schedules, to drive player behaviours and maximise value generated from network activities.
Engage with customers to share ideas, workshop solutions and continuously improve game performance and schedule design.
Play a part in the education and training of new customers joining the network, including the evangelising of products and promotional activity.
Use data to work with the Development and Market Insights teams, where required, to improve the game offering.
Work with Marketing and Service to create and push promotions at a network level.
Routinely, through working with customers and by own research, collect market and product research to feed into the development roadmap via the Market Insights team.
Make on-site customer visits as required, and in conjunction with the Service team.
Provide support, knowledge sharing and training to other operations managers, and members of the wider Network Games team.
Commercially aware, you must understand the commercial drivers and econometrics that underpin the running of a successful network.
Future facing, with a view on how emerging products and trends will affect our business.
Inspiring leadership, with an ability to get the most from internal and customer teams.
Excellent interpersonal skills with the ability to build and nurture relationships
Outstanding communicator, both written and verbal, with an ability to simply and concisely explain complex issues.
Ability to work to tight and often changing timescales.
Strong analytical skills and effective decision making.
Ability to manage multiple projects at the same time in a fast-paced environment.
Technically capable with a desire to translate data findings and customer demands into growth opportunities for the network.
Ability to interpret data, analyse player behaviour, game patterns and drive results.
Contributing to Team Success – Team Player
Demonstrate personal commitment and be a contributing\positive influence on the team.
Adhere to the teams’ expectations, guidelines, dress code and conduct.
Be open to ideas, listen to others and objectively consider others' ideas and opinions even when they may conflict with your own.
Seek innovative ways to improve the team and the performance of the business unit.
Display Company Values
Innovation and Pro-activeness: Take independent action by suggesting new ideas or potential innovative solutions to problems or new business opportunities.
Passion: Demonstrate a passion for any aspect of work which involves your role, the Customer’s and the client's business, or the Gaming industry in general.
Ownership: Take ownership by dedicating the required time and energy to assignments and making sure no aspect of the work or task is left neglected.
Accept responsibility for outcomes, whether positive or negative, and be willing to admit mistakes and refocus efforts.
Support others by treating them with dignity, respect and fairness.
5+ years’ experience working within a fast paced environment
Practical experience in Bingo scheduling, network management and promotion.
Experience of analysing and interpreting data to make business recommendations
Budget management experience would be advantageous
Ideally, degree educated