Betting Jobs are looking for a Casino Projects Manager to join a very reputable and well-established online gaming company;
The Retention Department is responsible for the creation, segmentation and execution of promotions sent out to players.
Purpose of Job:
To ensure that the Retention Team delivers effectively against the objectives through the management of the customer retention programme. With the ultimate aim of increasing customer engagement, driving down churn and increasing customer lifetime value you will provide guidance to your peers to ensure excellent retention-based promotions across the company are well executed.
Key Responsibilities & Accountabilities
Devising, planning and implementing projects with a focus on internal process and product improvements
Innovating new requirements within the CRM Department
Identify opportunities & implement tactics to maximise revenue and minimise churn among existing customer bases.
Work with various teams to create and launch a range of projects driving loyalty and revenue.
Analyse and report monthly on the effectiveness of the projects and future developments.
Build close relationships with other business functions including Product teams
Monitor changes and keep updated on the organisation's products or services.
A good understanding of the entire campaign development and delivery process
Experience of working with stakeholders at various levels
Proven management in a range of project delivery areas
A good knowledge online customer retention strategies and tactics
Exceptional knowledge of Excel, spreadsheets and reporting software.
Previous experience of managing or providing guidance to other team members
Experience of carrying out data analysis on retention and promotional activity making suitable recommendations based on this information
Basic understanding of a CRM or email marketing software.
Understanding of online gaming back office systems
Ability to provide analysis on large amounts of data identifying trends and presenting recommendations
Extremely passionate about the internet and technology world.
Exceptional attention to detail
Driven, dynamic and able to take the initiative.
Comfortable picking up new concepts and running with them.
Ability to think outside the box.
Excellent organisational & time management skills
Excellent written and verbal communication skills
Able to take initiative to ensure that deadlines are met