Spanish VIP Account Manager

Job Type:
Permanent
Categories:
Customer Support, Marketing
Location:
Malta
Salary Description:
Competitive Salary Offered
Posted:
26-Jun-17
Job Ref:
11229


Office location: Malta, with some travel required
Working hours: 9pm to 6pm (40 hours a week)

Role overview
This is a fast paced, results driven role with responsibility for account management of high value Spanish and LatAm VIPs. The purpose of the role is to ensure excellent delivery of the customer management strategy, high engagement levels and overall adherence to required process and policies.

Team overview
The VIP Account Management Team are responsible for the day-to-day execution of the VIP customer management strategy. The team is tasked with quickly building strong relationships, understanding the true needs of our customers and, ultimately, long-term loyalty to the business.

Key Responsibilities
• Achieve engagement and service level targets
• Ownership of a portfolio of high value VIP customers with a tailored approach
 Build strong relationships
 Ensure needs are understood
 Resolve any issues
 Increase satisfaction
 Seek potential up-sell opportunities
• Adherence and timely delivery against set policies and guidelines
• Understand how our customers behave and the commercial impact from an individual as well as a portfolio – and be able to articulate this regularly as required
• Identification and nurturing of potential and win-back VIPs
• Seek out and actively address improvement areas within your day-to-day work schedule
• Gather constructive feedback for key stakeholders in the business so that services can be improved and commercial opportunities are not missed
• Attend company meetings and VIP events in the United Kingdom, Spain and other countries as required by the business

Essential Skills & Experience
• COMPREHENSIVE UNDERSTANDING OF THE GAMING INDUSTRY – Ideally, you know the Sports betting and/or Casino and Games industry very well
• EXPERIENCE MANAGING RELATIONSHIPS WITH HIGH VALUE CUSTOMERS – Preferably within in the Gaming industry
• STRONG COMMUNICATION SKILLS – Experience in communicating across wide forums. Ensure teams and stakeholders are regularly informed through bespoke updates
• INFLUENCING SKILLS – Highly developed customer management skills; able to collaborate well and develops strong relationships
• CULTURE FIT – Can operate at Pace, has high self-awareness, is ambitious, of low ego, transparent, entrepreneurial, operates with high integrity, is accountable, results-focused and flexible

Contact Details:
Tel: +44 (0) 1355 588 975
Contact: Harris
Email:

Return to search results

X
Latest Job Listings