Business Analyst - CRM

Job Type:
Permanent
Categories:
Analytics & BI
Location:
Europe
Salary Description:
Competitive
Posted:
21-Jun-17
Job Ref:
11212

BettingJobs is currently looking for a CRM Business Analyst for a leading gaming company based in their Malaga office. You will be critical to the product lifecycle, capturing business requirements and translating them into agile artefacts for the delivery team. You will also be responsible for defining AS-IS and TO-BE processes, pinpoint limitations and recommend improvements based on analysis. This is a good opportunity for someone with 3-years Business Analysis experience, looking to progress their skills with an innovative and growing company.

Responsibilities:

• Capture business requirements for the group of products and tools under CRM solutions across different areas of the business
• Carry out market research to help identify improvements to existing products and tools
• Translate business requirements into functional and non-functional requirements using agile artefacts
• Keep the product backlog prioritised based on business value
• Identify customer journeys and user flows and incorporate them into the analysis and requirements for each deliverable
• Analyse and manage any day-to-day requirements changes keeping business sponsors and agile delivery teams informed
• Manage business requirements across multiple agile development teams, keeping a close eye on quality
• Maintain existing product knowledge base

Requirements:

• Passionate about Marketing and Customer Engagement and Services areas.
• Experienced in stakeholders management and gathering requirements techniques
• Experienced in documenting business requirements using Agile artefacts
• Experience in requirements leadership across more development teams
• Strong attention to detail combined with an ability to see the big picture
• Well-versed in Agile, Scrum and competing methodologies – and skilled at knowing when to use which
• Relevant degree (Math, Finance, Computer Science, Engineering background preferred)
• Relevant domain knowledge (Betting and Gambling background preferred)
• Familiar with Atlassian suite (Jira, Confluence)
• Good at getting on with things in a fast-paced, fast-changing environment
• At least 3 years of experience in Business Analysis
• BCS Foundation in Business Analysis Certification or any equivalent certification is a plus

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Jordan Mitchell
Email:

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