UK VIP Account Manager

Job Type:
Permanent
Categories:
Customer Support
Location:
Gibraltar, UK
Salary Description:
Competitive Salary Offered
Posted:
15-Jun-17
Job Ref:
11195

Betting Jobs are working with one of Europe’s biggest iGaming Operators to hire an enthusiastic and experienced VIP Account Manager. This role would find you responsible for developing relationships with their high value clients, helping them with any issues and coming up with personalised promotions to encourage their spending.

Responsibilities
• Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
• Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
• Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating’ service
• Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
• Manage targets and a budget
• Monitor the customer base for new VIP customer potential
• Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events
• Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes

Experience Needed
• Work experience in a customer facing environment, VIP customer as an advantage
• Native level English speaker
• Strong relationship building skills and the ability to build trust; strong social and people skills
• Sound commercial acumen, understanding of ROI and an analytical approach
• Great organisation, planning and prioritisation skills, with strong attention to detail
• Excellent written and verbal communication skills
• Commitment to providing world class service to valuable customers
• Have a genuine passion for the online gaming industry, either as a customer or through work experience in the industry
• Be presentable, willing to travel and work outside of normal office hours

This is a great chance to get involved in a dynamic and thriving industry with one of the biggest gaming companies. The right candidate will be rewarded with a competitive salary + benefits. If you are interested to find out more then please get in touch with me – bryan@bettingjobs.com

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Bryan McGuire
Email:

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