NOC Engineer

Job Type:
Permanent
Categories:
IT & Technical
Location:
Gibraltar
Salary Description:
Competitive Salary Offered
Posted:
15-Jun-17
Job Ref:
#11194

Betting Jobs are looking for a NOC Engineer who's main responsibilities will be as follows;

• To monitor and maintain the operational integrity of network equipment, servers, operating systems and critical services.
• Accurate recording and maintenance of all records relating to role, actions or procedures i.e. Checklist, Updating incident cases etc.
• Problem management and escalation within guidance of standard operating procedures.
• Escalation of calls to other support teams or third parties as necessary.
• Working with third party suppliers to resolve any issues that they might have which are affecting our customer facing services.
• Maintaining up to date knowledge of working practices and procedures.
• Meeting SLAs as defined in the NOC handbook.
• Carrying out routine system and network integrity checks to maintain effective service levels.
• Providing initial troubleshooting on issues, working closely with other technicians to resolve any issues in a timely and efficient manner.
• Producing detailed root cause analysis reports on all major incidents.
• Providing hands on support for systems within our Data Centre environment.
• Maintaining awareness of our entire live environment, be aware of and provide a rapid response to any issues.


Person Specification, Skills, Experience & Qualifications:

• Fluent in both spoken and written English.
• Strong written and verbal communication skills.
• Experience of working with a modern Data Centre, including monitoring of environmental conditions and critical power systems.
• Able to learn and adapt to new technologies through self-directed training.
• Ability to produce highly detailed documentation for technical procedures.
• Positive and proactive thinker.
• ITIL aware
• Ability to work to strict guidelines and timescales across multiple streams simultaneously, often having to act on your own initiative.
• Knowledge of network monitoring tools
• A Unix/Linux and windows skillset that will allow you to perform initial troubleshooting steps.
• Knowledge of TCP / IP networking.
• Understanding the concepts of a virtual infrastructure.
• You will be required to work a 24/7 Shift pattern, working 2 Day shifts (12 hours), 2 night shifts (12 hours) with 4 days off. You will also be expected to provide cover when necessary.

Desirable:

• Previous experience in a NOC environment.
• CCNA / RHCA / MCSE or equivalent.
• Experience with Cisco, F5 and Arista network equipment.
• Awareness of monitoring tools, CA eHealth, CA Spectrum, Icinga / Nagios and Solarwinds.

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: BettingJobs
Email:

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