Head of Sportsbook Operations

Job Type:
Operations, Trading
Salary Description:
Excellent + Company Bonus and Benefits
Job Ref:

BettingJobs.com are currently seeking a Head of Sportsbook Operations for an established but growing gaming company in their Dublin office. The Head of Sportsbook Operations will provide strategic direction and manage all teams within this area of the business.


• Develop the Operations Leadership team
• Optimise operational efficiency of current processes
• Drive operational implementation of new content and liquidity management processes, working closely with Performance and Planning Team
• Ensure continued training and upskilling of staff
• Responsible for operational excellence across the team
• Understand the customer including their requirements and usage behaviours
• Build on the transition of the market operations team from a pure operations focus to continue to put the customer proposition at the heart of all decisions
• Build out the data driven decision making culture
• Evolve the team from service providers to pace setters through:
o Coaching operational managers and leads to become leaders within the team;
o Instilling a culture of organised planning, delivering outputs with proven commercial value and meeting deadlines required by the business;
o Developing operational strategies
• Take responsibility for the development of the existing Operations systems to support more efficient working across the teams through:
o Prioritisation of development work based on sound commercial analysis;
o Ensuring that requirements are captured in any developments;
• Ensure effective communication and coordination of operational matters with other internal teams.
• Ensure adequate disaster recovery, security and business continuity plans & procedures are in place and regularly tested (from an operational perspective).
• Deliver best in class performance management structures and processes for the team
• Identify and implement changes that provide for greater efficiency
• Work within the Leadership team, sponsoring key work streams and contributing to the roll out of strategy.

Behavioural Competencies

• Customer focus – Thinks about customers and puts them at the heart of all that we do
o Gains insight into customer needs and behaviour
o Identifies opportunities that benefit the customer
o Ensures opportunities that benefit customers are addressed
o Customer obsession; start with customer and work backwards
• Operationally strong – Understands what is required to:
o Manage performance in an operational team
o Consistently delivery excellent levels of service
o Well organised and have the ability to prioritise and manage multiple projects
• Drives results – Gets stuck in and achieves results with high levels of energy and enthusiasm
o Driven for results and is action oriented in approach
o Strong self-starter who can utilise their own enthusiasm and intellectual energy to quickly engage and influence
o Pursues work with energy and drive
• Collaborates – Is a team player
o Partners with others across the organisation to get work done
o Gains trust and support of others
• Smart Thinker – Promotes creativity and innovation
o Comes up with ideas that are new, better or unique
o Can take a business concept or idea and put it into practice
o Good technical understanding and the ability to demonstrate successful resolution of technical based operational matters.

• Agility – ability to adapt at pace
o Flexible and can respond to multiple team requirements and switch focus including multiple sports / events based on calendar
o Prioritise and find solutions across a broad range of areas
• Decision quality – Makes quality long and short term decisions
o Relies on mixture of analysis, wisdom, experience and judgement when making decisions
o Recognises when a quick 80% solution will suffice

Education, Qualifications & Experience

• Good quality degree
• Understanding of the interaction between operational and commercial KPIs in an online business:
o How customers behave and how this impacts activity and profitability
o How to optimise resources in order to positively impact customer behaviour
• Strong analytical background; high numerical aptitude is required
• High intellectual capability and a passion for finding solutions to complex problems
• Skilled at assimilating numerous sources of information to make or change decisions
• Ability to prioritise and focus on what really matters
• Excellent communication skills with ability to communicate effectively at all levels within the business
• Ability to build successful relationships and positively influence people – including direct reports, peers and stakeholders
• Ownership and management of a budget within an organisation
• Experience in quickly reacting to business under-performance, working with multiple stakeholders to collate an appropriate response
• Team player with personal characteristics that engender trust and confidence Experience in line management of a team including successful coaching and development of people

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: John O'Neill

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