Payment and Fraud Agent Role

Job Type:
Salary Description:
Competitive Salary Offered
Job Ref:

Betting Jobs is recruiting for a German speaking Fraud and Payments agent to join a successful and well established gaming company based in Malta. You would be responsible for ensuring a smooth customer journey from deposit to withdrawal.
The client is hiring for this role urgently so this is an excellent chance to quickly secure a role in sunny Malta.

• Check and process online e-gaming withdrawals in fast and efficient manner
• Make sure the payments services, provided to the customers, are undisruptive
• Monitor customer deposits and ensure the deposit acceptance rate is high
• Monitor, investigate and prevent fraudulent activity in all forms
• Assisting with police investigations related to suspicious transactions
• Actively follow industry news and trends
• Identify and report improvement areas according to company procedures
• Work towards set KPIs
• Provide 2nd line support to Customer Support Department
• Liaise with external payments teams to resolve any pending issues
• Assist the Payments & Fraud Operational Manner as required

Skills & Competencies
• On-line gaming experience with electronic payments
• Excellent attention to detail
• High proficiency of English
• Clear thinking and problem solving
• Flexible to work on shift
• Previous experience in a similar position will be considered an asset

This is a great chance to get involved in a dynamic and thriving industry with one of the fastest growing gaming companies. The right candidate will be rewarded with a competitive salary + benefits. If you are interested to find out more then please get in touch with me –

Contact Details:
Tel: +44 (0) 1355 588 988
Contact: Bryan McGuire

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